FAQs – Online Tutoring, Finding a Tutor, and T&Cs Help

About Tutify

What is Tutify?

Tutify is an online tutoring platform. We connect students across Australia with experienced, professional private tutors. You can make a booking for a one-off lesson or recurring lesson in three easy steps:

1. Choose a plan suitable to your needs
2. Book instantly to request an appointment
3. Meet your tutor online to receive your lesson

What services does Tutify offer?

Tutify offers private academic tutoring lessons to high school and university students across Australia.
Subjects currently available include all levels of Maths, English, Science (Chemistry, Physics, Biology), Business Studies, Economics, Modern History and Ancient History with lessons held online.

Tutify uses a “virtual classroom” to maximise the effectiveness of each session. The virtual classroom includes a video call with your tutor, an electronic whiteboard with drawing, writing, and mathematical tools, text messaging and screen sharing features.

Who is behind Tutify?

Tutify was founded by a tutoring industry veteran and Education Technology evangelist with over a decade of experience teaching everything from primary and high-school students to professional across many industries. 

The Tutify team currently includes expert educators and technologists who are passionate about making a difference to the lives of young learners through the power of education technology.

What are Tutify's Values?

Our Technology

Our Technology

What equipment do I need for online tutoring?

You will need:
– tablet, laptop or desktop computer
– webcam (most modern laptops and tablets come with a webcam, microphone and audio jack built-in)
– speakers
– microphone
– headphones (optional, but recommended for best audio quality)
– reliable internet connection (home wifi is best)
– digital drawing tablet and stylus pen (optional, but highly recommended for maths or science subjects, as it allows you to easily draw formulas and equations on the interactive whiteboard).

How do I use the virtual whiteboard?

You can draw on the virtual whiteboard with any input device on your computer that replaces your cursor, such as a digital stylus pen or drawing pen tablet.
For a smooth drawing experience, we recommend the Wacom Intuos Draw.

What do I do if my internet disconnects?

You will need access to a reliable internet connection to attend online lessons (home wifi is best).
If you have internet connection issues, try resetting your computer wifi, internet modem or connecting to a backup internet connection (e.g. mobile data) if you have one.

If you still cannot connect online and your tutor is waiting, please phone our Support Team immediately so we can contact your tutor on your behalf.

How do I share and edit documents with my tutor?

You can easily collaborate on documents with your tutor using Google Docs, Sheets and Slides. Make edits and view all changes to your work in real time during online tutoring lessons. You can create and link a Google Doc to your Student Dashboard, as well as upload any documents and files from your computer.

With powerful online tools that allow you and your tutor to work fast and seamlessly on the same document, online tutoring with Tutify proves to be just as effective as sitting side-by-side with your tutor.

Can my tutor write my essay or do my assignment for me?

Sorry, no. Tutify is not an essay writing service. Your tutor can help you to plan, structure and improve your work by providing thorough, practical guidance and comprehensive feedback.
Afterall, the best teachers empower their students with the skills, knowledge and confidence to submit their own work to the highest quality standard.

T&Cs

Cancellation Policy

It takes us time to find the right tutor for your needs. Because our tutors reserve your time especially for you, you may cancel or reschedule your booking for free up to 24 hours in advance.
If you cancel or reschedule with less than 24 hour’s notice, you will be charged a 50% cancellation fee.

Further, for our recurring weekly or fortnightly plans, there is a minimum commitment of 3 bookings. You will still pay only after each booking has been completed, but will be required to complete 3 bookings before leaving the service.

You can cancel or reschedule by logging into your Members Account or by calling our Support Team.

Can I book my tutor directly instead of through Tutify?

Tutify takes the stress out of booking a tutoring lesson and is able to function because of the honour system. Our service agreement actually states that you must not independently hire any past or present Tutify tutor, regardless of whether you want to use them for a recurring or one-off service. If you enjoy our service, we hope that you will do your part in keeping our eco-system intact and exclusively book through Tutify for all your tuition needs.

About Online Tutoring

Why online tutoring over face-to-face tutoring?

It’s much less stressful. You don’t have to get in the car and waste time sitting in traffic. Plus you get access to the trained and certified tutors. At Tutify we have a program of continuous development and assessment to ensure that our tutors are capable of delivering only the best quality tuition to your child.

Online tutoring also opens up a world of technology that can enhance the learning experience. We use AI to assess the quality of your tutor and to help them deliver the right content at the right time. There are also collaboration and teaching tools built-in – you can edit documents in real time, sketch on an interactive whiteboard and build a relationship with your tutor in no time.

Finally, online tutoring has started to gain popularity in many parts of the world, not only because it removes the scourge of distance, but because it has been proven to work. It allows tutors to spend more time honing their skills and delivering exceptional tuition, and students more time to learn in a more comfortable environment.

How is Tutify different from other online tutoring platforms?

At Tutify, we provide ongoing training and support for our tutors, so that they can provide the best tutoring for your child. We do this through periodic courses and assessments. We also track the progress of your child so that we know if a tutor is not being as effective as they need to be.
Unlike any other online tutoring company, we provide a suite of additional tools to enhance teaching and learning. These include interactive videos, automated marking and testing, and progress tracking.Tutify is an online tutoring platform. We connect students across Australia with experienced, professional private tutors. You can make a booking for a one-off lesson or recurring lesson in three easy steps:

1. Choose a plan suitable to your needs
2. Book instantly to request an appointment
3. Meet your tutor online to receive your lesson

How it works

How do I book a tutor?

All you have to do is click Book Now, enter your details and you’ll immediately have submitted a request for a world-class tutor.

What happens once I've booked a tutor?

You’ll immediately receive an email to let you know that we received your request. We will then contact the best tutors for your needs and see who is available. If you’ve mentioned additional flexible times when booking, we will consider these in case we are unable to match your booking at your preferred time.
Once we have found you a suitable tutor, you will receive a second email confirming all booking details including the date and time of your booking.

How do I choose a tutor?

Choosing a tutor is not like choosing what to eat: it is a potentially long-term decision that, ideally, you will only need to do once, and that requires much thought, research and experience to get right.

We use our expertise and experience to match you with the highest quality tutor available that we believe suits your needs. If you have any specific tutor preferences, you can mention it in the comments section when booking and we will do our best to accommodate your request.

Can I rebook with the same tutor?

Absolutely! After your first lesson with a Tutify tutor, you will be given the option to re-book with the same tutor at a regular time slot. Keep in mind, however, we cannot guarantee that the same tutor will be available at the time you request.

How do I book lessons for multiple siblings or subjects?

You can make your first booking on our booking form. You can book additional lessons for more than one sibling or different subjects by logging into your self-managed Members Account.

How do I book lessons for multiple siblings or subjects?

You can make your first booking on our booking form. You can book additional lessons for more than one sibling or different subjects by logging into your self-managed Members Account.

What does a typical lesson look like?

Your tutor will customise every lesson to the individual needs of the student and can help with upcoming assessments, tricky homework problems and exam preparation.
Not sure what to be working on to get ahead? Your tutor knows to proactively ‘filling in any gaps’ in learning and can create a personalised study plan to help you get ahead.

Get help with model answers, pitfalls to avoid, marker expectations, past papers and exam strategies. Your tutor can help you stay focused and feel less overwhelmed by breaking down big workloads into bite-sized chunks and can create a personalised action plan to keep you accountable.

How does payment work?

With our secure and automatic payment on our booking platform, Tutornova eliminates the awkward conversations about money. You can book as many sessions as you like in advance. No pre-paid packages. Pay securely and automatically online only after your booking has been completed.
PLEASE NOTE: A hold will be placed on your account (for authorization) in the amount of your total balance 2 days before the day of your service. THIS HOLD IS NOT A CHARGE. Charging is completed after your service is rendered and you will receive an invoice via email once this occurs.

What if I am late to a lesson?

Please log on at least ten minutes before your scheduled lesson time to make sure you are prepared and to get the most from the session. If you are running late, please message your tutor using the Message Board on your Student Dashboard so they are aware. Your tutor will wait for up to 20 minutes for you to arrive.

How does Tutify screen tutors?

We’re very careful about the tutors we select to join the Tutify network. We interview all of our tutors and make sure they hold a clear Working With Children Check and pass our 10 Point Tutor Certification Checklist. We accept only the highest quality tutors with a history of academic excellence and customer satisfaction.

Still need help? Send us a note!

For any other questions, please write us at [email protected] or call us on 02 8317 1428

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